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Deliveries
How much will it cost me?
There is only one delivery charge per order. This charge is automatically calculated according to the total price of the products you have selected to buy (added to your shopping basket); it doesn’t matter how many items you order.
| Total price of products in basket |
Weight |
Delivery Charge |
| up to £25.00 |
under 1 Kilo |
£5 |
| over £25 |
under 1 Kilo |
FREE |
| between £25 - £100 |
over 1 Kilo |
£10 |
| over £100 |
NA |
FREE |
How long will it take?
We will endeavour to deliver your order within 5 working days, excluding Saturdays.
Working days are classified as Monday to Friday and exclude bank holidays.
All orders must be placed before 2pm to ensure they are processed on the day. Orders made after 2pm will be processed on the next working day.
Do you deliver to my address?
Delivery is available to all UK mainland addresses. Customers living in some remote rural areas should note some delivery services are either extended by 2 working days, or in some instances not available at all. If you live within these restricted areas we will either email you if we think it may take longer than usual to reach your address, ask you to contact us directly or cancel your order, refund your money in full and inform via the email you suppied us with.
What if I am out when you try to deliver?
If you are not at home when your goods are delivered, we will leave a card with instructions on how to reschedule the delivery at a convenient time.
If your order is returned to us as UNDELIVERABLE because you made an error when filling out your address, or, if you are not present to accept your parcel and you do not collect it within 7 days from your local Post Office, it will be returned to our warehouse; there will be an additional postage charge if you require it to be sent out to you again or a refund minus our postage charge for the initial delivery costs.
How do I return items?
If you are not satisfied with the order you have received from www.polyvine-shop.com you may return it to us at your expense within 14 days of delivery. We will exchange or refund any unused items returned to us, as sold in their original condition, with the Sales Invoice received with your order.
Refunds will be paid within 30 days of receipt of the returned order.
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