Terms & Conditions

1. These are the only terms and conditions upon which we agree to contract with you and no alteration of these terms and conditions shall be valid unless previously agreed in writing.

2. A contract is formed between us when (and not before) we notify you by e-mail, first class post or facsimile that your order has been accepted. Your order will not be accepted until we receive authorisation of your credit card payment or your cheque has been cleared or we have agreed credit account terms with you (for trade customers only) in accordance with clause 8. We will not accept orders from you if your address is not within the United Kingdom. You may not cancel or vary your order once it has been accepted.

3. Our employees or agents are not authorised to make any representations concerning the ordered goods unless confirmed by us in writing. In entering into the contract you acknowledge that you do not rely on, and waive any claim for breach of any such representations, which are not so confirmed.

4. Any typographical, clerical or other error or omission in any sales literature, website based information, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

5. No drawings, illustrations or descriptions or any other information submitted or contained in this website, catalogues or other advertising matter shall be deemed to form part of the contract but are for general information and guidance only.

6. We shall be under no liability in respect of any defect in the ordered goods arising from any drawing, design or specification supplied by you.

7. The [total] price of the ordered goods shall be as set out in the on-line order form and includes postage, packing and value added tax (if applicable). All payments must be in pounds Sterling.

8. The ordered goods will be delivered to the address entered by you on the on-line order form, which must be within the United Kingdom. Ordered goods will normally be delivered within 5 working days of your order being accepted, unless otherwise notified to you by us. However, time for delivery shall not be of the essence and we shall not be liable for any delay in delivery. If we fail to despatch any ordered goods within 60 days of accepting your order (or, in the case of special orders, any longer period which we may have notified to you), we shall refund in full your payment (or cancel the equivalent liability on a credit account) in respect of such goods. Ordered goods may also be made available for collection at our premises if we agree this with you.

9. Risk of damage to, or loss of, ordered goods shall pass to you at the time the goods leave our premises for delivery not withstanding that we may arrange for delivery.

10. If you fail to take delivery of the ordered goods or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may:
10.1 store the ordered goods until actual delivery and charge you for the reasonable costs (including insurance) of storage; or
10.2 sell the ordered goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the contract or charge you for any shortfall below the price under the contract.

11. If any ordered goods are not readily available to us, we reserve the right to withdraw our acceptance of your order for such goods and to refund in full any payment you have made for them. For the avoidance of doubt other goods ordered by you will be despatched in the normal way.

12. We warrant that, at the time of delivery, the ordered goods will, subject as hereinafter provided, correspond with the description on this website, will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994). There may, however, be minor variations between the goods as shown or described on our website and those despatched to you (but so that the goods despatched will always be of a comparable or superior quality).

13. Where the ordered goods are sold to you contracting as a consumer unless otherwise notified to you by us, our returns policy is as follows. If you are not entirely satisfied with any ordered goods, we will refund your payment for such goods [after deducting a 15% administration charge] subject to (a) you despatching such goods back to us, at your cost and with proof of posting, within 7 days of delivery to you and (b) our receiving the goods back unused and in undamaged condition. Risk of damage to, or loss of, such goods shall pass to us at the time of delivery to us.

14. Any claim by you that any ordered goods fail to correspond with the description on this website or that they are defective or not of satisfactory quality, must be notified to us by e-mail or letter within [7] days from the date of delivery or, where this was not apparent on reasonable inspection, within [7] days after discovery or 30 days after despatch by us, whichever is the earlier. If delivery is not refused, or you do not notify us accordingly, we shall have no liability for such failure or defect.

15. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without our approval.

16. Where we have provided credit we shall be under no liability under any warranty, condition or guarantee (if any) if the total price for the ordered goods has not been paid by the due date for payment.

17. If you make a valid claim under paragraph 14, we shall replace the ordered goods in question free of charge or, at our sole discretion, refund in full the payment made in respect of such goods, but we shall have no further liability for such failure or defect. Such replacement or refund is conditional upon the ordered goods in question having been returned to us.

18. Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.

19. Subject as expressly provided in these terms and conditions, and except where the ordered goods are sold to you contracting as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

20. You agree not to offer ordered goods for resale either within or outside the United Kingdom and you shall indemnify us in full for all losses, damages, costs and expenses which we may suffer or incur if you breach this term.

21. In respect to any contract entered into between us, no other party shall have the right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of the contract but this does not effect any right or remedy of a third party which exists or is available apart from that Act.

22. Any communication between us shall be by e-mail or first class post to our current e-mail or postal address (as given on this website at the time of such communication) or the e-mail or postal address given in your order form (or any new e-mail or postal address which you may have notified to us).

23. We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.

24. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.

25. The contract formed by our acceptance of your order shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English Courts.

Polyvine Privacy Policy

At Polyvine Limited ("Polyvine Shop") we have adopted the following privacy policy as part of our commitment to protect any personal information ("Personal Information") which you may provide to us through this website or by other means. Please note that this privacy policy does not apply to other websites which may be linked through this website. Personal Information which you choose to provide to other websites will be subject to the privacy policies of those websites

1. Polyvine Shop will not use or disclose your Personal Information unless you have given your permission, except for the following purposes:
1.1 to assess, operate and improve this website and the services provided through it;
1.2 to keep you informed about Polyvine Shop and its services and about this website;
1.3 if we are required to disclose such Personal Information by any applicable law, regulation or legal process;
1.4 to transfer any such Personal Information to other companies within the same group of companies as Polyvine Shop, subject to the same privacy policy.

2. In addition to the use of your Personal Information as described above, Polyvine Shop may also gather anonymous information which may be used by Polyvine Shop or shared with third parties. This is information which does not identify you, but which may be helpful for marketing purposes or for improving this website or the services provided through it.

3. This website uses, or may from time to time use, cookies. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes and they can make the world wide web more useful by storing information about your preferences on a particular site. The use of cookies is normal practice and many websites use them to provide useful features for their customers. Cookies do not personally identify an individual user of a computer but they do identify the computer being used. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies.

4. If you have any questions or wish to have any Personal Information edited or deleted, please e-mail or write to us at the address below.

Disclaimer and Copyright

It is a condition of Polyvine Limited ("Polyvine Shop") allowing you access to the material on this website that you accept the terms and conditions of this notice. The contents of this website are protected by copyright. The copying or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may print or download extracts of the materials on this site for your personal use. Polyvine is a Registered Trademark of Polyvine Ltd in the United Kingdom and other countries. Polyvine Shop's Trademark may not be used in connection with any product or service that is not Polyvine Shops' in any manner that is likely to cause confusion among customers, or in any manner which disparages or discredits Polyvine Shop. INFORMATION ON THIS WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ALL SUCH WARRANTIES ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. HOWEVER THIS WEBSITE IS INTENDED FOR USE BY U.K RESIDENTS ONLY. Information on this website may be incomplete, out of date or inaccurate and may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Polyvine Shop may also make improvements and/or changes in the products described in this information at any time without notice. It is therefore essential that you verify all such information with Polyvine Shop before taking any action in reliance upon it. Polyvine Shop makes no representations whatsoever about any other website which you may access through this one. When you access a website which does not belong to Polyvine Shop, please understand that it is independent from Polyvine Shop, and that Polyvine Shop has no control over the contents of that website. In addition, a link to a non-Polyvine Shop website does not mean that Polyvine Shop endorses or accepts any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL Polyvine Shop BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE OR ON ANY OTHER HYPER-LINKED WEBSITE INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF Polyvine Shop IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.